Under Commit, Over Deliver

27 04 2009
You have certainly heard those words before.  Yesterday morning, we called a plumber to check out our sprinkler system for the start of the summer watering system.  He advised he would call Pat (my wife) two days later to schedule an appointment to come out.  Later that day his partner called and said he could do the service call that afternoon.  We were thrilled with their responsiveness.  When he came out, the system needed a small part.  He changed it without adding it to the service charge.  Once again, we were very impressed.
When you are dealing with tenants in your properties, try to adopt the same philosophy.  Find a way to do something or provide something they were not expecting.  I assure you that approach will lead to a much better landlord/tenant relationship and will yield happier tenants.  Happier tenants stay longer.
Advertisements

Actions

Information

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




%d bloggers like this: