Under Commit, Over Deliver

27 04 2009
You have certainly heard those words before.  Yesterday morning, we called a plumber to check out our sprinkler system for the start of the summer watering system.  He advised he would call Pat (my wife) two days later to schedule an appointment to come out.  Later that day his partner called and said he could do the service call that afternoon.  We were thrilled with their responsiveness.  When he came out, the system needed a small part.  He changed it without adding it to the service charge.  Once again, we were very impressed.
When you are dealing with tenants in your properties, try to adopt the same philosophy.  Find a way to do something or provide something they were not expecting.  I assure you that approach will lead to a much better landlord/tenant relationship and will yield happier tenants.  Happier tenants stay longer.



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